Last Updated: December 2024
1. Overview
Fairplus is committed to providing quality services and customer satisfaction. This Refund and
Cancellation Policy outlines the terms and conditions for service cancellations and refunds.
2. Service Cancellation Policy
2.1 Customer-Initiated Cancellations
Customers may cancel orders under the following conditions:
- Before Shipping: Full refund if cancelled before the order has been dispatched.
- After Shipping: If the order has already been shipped, it cannot be cancelled
but can be returned upon delivery (subject to return policy).
2.2 Company-Initiated Cancellations
Fairplus may cancel orders due to:
- Product out of stock
- Inability to deliver to the provided address
- Suspected fraudulent transaction
In such cases, a full refund will be provided.
3. Refund Policy
3.1 Refund Eligibility
Refunds are available under the following circumstances:
- Cancellation before shipping
- Product received in damaged or defective condition
- Incorrect product received
- Product lost in transit
3.2 Refund Process
To request a refund, customers must:
- Contact Fairplus within 7 days of service completion
- Provide service receipt or reference number
- Explain the reason for refund request
- Allow for investigation and verification
3.3 Refund Timeline
Refunds will be processed as follows:
- Cash Payments: Immediate refund upon approval
- Bank Transfers: 3-5 business days
- Digital Payments: 5-7 business days
- Cheque Payments: 7-10 business days
4. Non-Refundable Items
The following items are non-refundable:
- Opened or used personal care products (due to hygiene reasons)
- Gift cards
- Sale or clearance items (unless defective)
5. Returns Process
To initiate a return:
- Contact us within 7 days of delivery
- Product must be unused and in original packaging
- Return shipping costs are the responsibility of the customer (unless product is defective)
6. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately with photos of the item
and packaging. We will arrange for a replacement or full refund.
7. Emergency Services
For emergency services provided by Fairplus:
- Emergency service fees are non-refundable once service is initiated
- Full payment is required before emergency service commencement
- Additional charges may apply for emergency services outside business hours
8. Material Returns
8.1 Unused Materials
Unused materials may be returned under the following conditions:
- Materials must be in original packaging and condition
- Return request must be made within 7 days of purchase
- Restocking fee of 10% may apply
- Custom or special-order materials are non-returnable
8.2 Defective Materials
Defective materials will be replaced or refunded at no cost to the customer, subject to verification.
9. Dispute Resolution
In case of disputes regarding refunds or cancellations:
- Customers should first contact Fairplus directly
- We will investigate and respond within 48 hours
- If resolution is not reached, mediation may be suggested
- All disputes are subject to local laws and regulations
10. Force Majeure
Fairplus is not liable for cancellations or delays due to:
- Natural disasters or extreme weather conditions
- Government regulations or restrictions
- Pandemic or health emergencies
- Other circumstances beyond our reasonable control
In such cases, services will be rescheduled or refunded as appropriate.
11. Contact Information for Refunds
For refund requests or cancellation inquiries, contact Fairplus:
12. Policy Updates
Fairplus reserves the right to update this Refund and Cancellation Policy at any time. Changes will
be effective immediately upon posting on our website. Customers will be notified of significant
changes.
13. Customer Rights
Customers have the right to:
- Request clear information about refund and cancellation policies
- Receive timely responses to refund requests
- Fair treatment in all refund and cancellation matters
- Dispute decisions through appropriate channels
14. Compliance
This policy complies with applicable consumer protection laws and regulations in India. Fairplus is
committed to fair and transparent business practices.
By using our services, you acknowledge that you have read, understood, and agree to this
Refund and Cancellation Policy.
Fairplus is committed to customer satisfaction and fair resolution of all
service-related matters.